CLIENT CHARTER

Complete the construction of the Newest Poor People’s Housing Project (PPRT) to build in 4 months and repair PPRT houses within 2 months after the Letter of Acceptance is issued
Rural Road Transport Project (JPD) is completed no later than 60 days from the date of site ownership.
Social Amenity Project (PAMS) is completed no later than 3 to 6 months from the date of site ownership.
KEDA College students will obtain a Malaysian Skills Certificate (SKM) for at least six (6) months of course.
Payment to the supplier will be made electronically within 14 days from the date the complete document is received.
All public complaints will be given initial feedback within 5 working days after the complete complaint is received.
Notification of status of application for rental of premises & industrial lot will be answered within 21 working days from the date the complete application is received.
Ensure the content and information of the KEDA website is updated within 3 days from the date of receipt of the information.

***Note: KEDA Client’s Charter was amended on 4 June 2018.